Hypixel Support answers various questions related to the Hypixel Server. If you need help with a purchase or have any other question we can help you with, please read below.
Website Tickets
You can create a ticket on the website you are currently on support.hypixel.net. To do so, you can click 'Contact Us' or 'Sign in' if you would like to create an account, or log into your previously existing account.
After clicking on 'Contact us', you will be brought to this page.
Under 'Please select the topic you are contacting about below', you can select any of the following which relates to your ticket.
- Contact the Hypixel Support Team
- Contact the Creator/YouTube Rank Team
Your 'subject' will be the topic of your ticket, and your 'description' will describe that topic more in depth so we can assist you.
Please include your most current Minecraft Username for the 'Minecraft Username' section.
If your inquiry is payment or billing related, please include the Transaction ID in the 'Transaction ID' field.
We recommend you create an account for use on our support site by clicking 'Sign in' so that you can keep track of your ticket on the support site itself.
When you feel comfortable with your message, hit send and it will start the conversation with the Hypixel Support Team. A Hypixel Support Agent will reply to your message soon, please be patient and wait for a reply.
On the side of your conversation, you will see additional information about your ticket such as your ticket status. These do not affect your ticket, they just provide further information to the agent.
Now that you have your ticket created, you will see it on your Hypixel Support homepage support.hypixel.net. Make sure you check the website from time to time to see if your ticket has received a reply from an agent. It will also send you an email to let you know when an agent has responded.